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Front of House Manager Meddys - Maize

Front of House Manager

Full Time • Meddys - Maize
At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards.
If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. 
 
Job Description 
 
General Responsibilities 
  • Handle food and beverage with the knowledge and care to prevent foodborne illnesses.
  • Utilize in-house standards known to increase customer satisfaction and team efficiency.
    • Deliver orders to guests and bus tables in a cyclical pattern.
    • Provide drink refills and table service to prevent interruption of guest’s meals.
    • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area.
    • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest
    • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand.
    • Fulfill complete orders for guests in a timely manner by prioritization and double checking.
    • Perform exemplary customer service at the ordering counter, identifying guest needs.
    • Echo “Welcome to Meddys” and give departing guests a farewell.
  • Promote, exhibit, and deliver a culture of excellence, growth and candor.
    • Make exceptions for guests even when it’s difficult.
    • Hold yourself and coworkers accountable with integrity and empathy.
  • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy.
  • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk.
  • Keep the District Manager informed of any need-to-know information.
  • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done.
  • If bartending, serve in accordance with Alcoholic Beverage Control Guidelines
Responsibilities Specific to This Role
  • Introduce trainees to the team, provide a tour, ensure they have the necessary training materials, and act on any relevant new details the trainee may provide.
  • Demonstrate and explain the proper methods of performing practical tasks, supervise trainees while they gain initial experience, provide feedback, and repeat until their proficiency ratings are acceptable.
  • Delegate tasks to FoH employees to ensure everyone on shift has a task to focus on.
  • Perform closing duties and properly secure the restaurant after operating hours.
  • Monitor hourly labor percentages, acting on trends to minimize costs and maximize service.
  • Read reviews, reaching out to guests to identify constraints and resolve service disparities.
  • Prevent misreporting of clock in and out times, ensuring everyone is compensated fairly.
  • Treat existing, potential, and past employees indiscriminately in relation to protected categories as outlined by EEOC and ADA laws and guidelines.
  • Ensure the End of Day Deposit is submitted completely and accurately according to standing policies and procedures.
  • Audit credit bar tips and the corresponding receipts.
  • Create and tweak weekly schedules to address forecasted sales volume.
    • Complete and post each weekly schedule at least a week in advance.
    • Keep a calendar of events that could have an impact on sales volume stretching three months out.
    • Stay in close communication with employees to address their scheduling needs and find compromise and balance between their requested times off.
  • Maintain PAR inventory, ordering stock in advance according to forecasted volume while avoiding excess.
  • Track maintenance and functionality of fixed assets on site.
    • Furniture, fixtures, and equipment is maintained and replaced when necessary.
  • Track, measure, and protect bar inventory from theft.
  • Utilize customer satisfaction scores to gauge performance and react to trends, maintaining at least 4.6.
  • Utilize employee satisfaction scores to gauge performance and react to trends, maintaining at least 4.7.
  • Utilize the Net Promotor Score to identify trends and ensure Critical Drivers are taken advantage of.
  • Update employee scorecards when their performance changes and quarterly, maintaining a team of at least 85% A players with the remainder being at least Bs.
  • Facilitate at least 5 hours of recurrent or progressive training per quarter for each employee.
Qualifications

Minimum 
  • Able to consistently work 50 hours a week
  • Must be available to work weekends
  • Must be of legal age to serve alcoholic beverages
  • Able to work on your feet for 10 hour shifts
  • Two or more years customer service experience
  • At least one year of leadership and supervisory experience
  • Maintain a clean and professional appearance
  • Knowledge of Food Safety Laws
  • Knowledge of basic Labor Laws
Desired
  • Five or more years of leadership and supervisory experience
  • ServSafe Manager Certification
  • Five or more years of customer service experience
  • Higher education, certifications, or degree
  • Aloha POS system experience
  • Bartending and restaurant experience
 Benefits
  • Health Insurance: Medical, Dental, and Vision
  • Meal Discounts
  • Paid Time Off
  • Company vehicle
Compensation: $57,500.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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Employee Benefits

Comprehensive Health
Medical Coverage
Dental Insurance
Vision Insurance
PTO
Exempt employees (Limitations apply)
Meal Discounts
Employee, Friends, and Family. (Limitations apply)
Quality Family Time
We want you to spend more time with your family
Company Transportation